Shipping policy

Shipping Policy

1. Order Processing Time

All orders are processed within 1 to 3 business days (excluding weekends and major holidays) after receiving your order confirmation email.
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

2. Worldwide Shipping & Delivery Timelines

We ship our physical products internationally to customers worldwide. Delivery estimates depend on the specific item ordered:

Cozy USB Rechargeable Shawl: Estimated delivery within 8 to 15 business days after dispatch.
Bag Sealers: Estimated delivery within 5 to 8 business days after dispatch.
Other Products: Delivery times may vary depending on destination and shipping speed selected at checkout.

Please note: Delivery times are estimates and may occasionally experience minor delays due to international customs clearance, postal delays, or peak transit periods.

3. International Customs, Taxes, and Duties

Orders shipped outside our operating hub may be subject to import duties, taxes, or customs fees levied by the destination country once the shipment arrives.
CozyWrap is not responsible for any customs charges, duties, or local taxes applied to your package. All fees imposed during or after shipping are the sole responsibility of the customer.

4. Order Tracking

When your order has shipped, you will receive an email notification from us containing a tracking number and courier link so you can monitor your package status online.

5. Shipping Address & Address Corrections

Customers are responsible for providing an accurate and complete delivery address at checkout.
If a package is returned to us due to an incomplete or incorrect address provided by the customer, additional shipping charges will apply to resend the order.

6. Damaged, Defective, or Incorrect Items

If your item arrives damaged or defective in transit, please report it to us within 7 days of delivery by emailing crimsonstore4@gmail.com. Please include your order number along with clear photos or video of the issue so we can process a replacement.